This Privacy Policy ("Policy") describes the policies and procedures on the collection, use, disclosure and protection of your information when you use QuGo.in through QR Code Scanning or by directly typing in any browser, or the QuGo mobile application (collectively, “QuGo Platform” or “platform”) made available by Quinta Systems Private Limited (“QuGo”, “Company”, “we”, “us” and “our”), a private company established under the laws of India having its registered office at
7/3, 3rd Floor, Jeet Dynasty,
Swamy Vivekananda Road,
Nagavarapalya, Bengaluru,
Karnataka 560093.
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The terms “you” and “your” refer to the user of the QuGo Platform. The term “Services” refers to any services offered by QuGo whether on the QuGo Platform or otherwise. The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or in the case of a natural person, any relative (as such term is defined in the Companies Act, 1957 and Companies Act, 2013 to the extent applicable) of such person. Please read this Policy before using the QuGo Platform or submitting any personal information to QuGo. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use www.qugo.in/termsofuse We recognize the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This privacy policy sets out how QuGo uses and protects any information that you give us when you use our Services. We are committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Policy as it describes how we treat user information we collect from you, the policies and procedures on the collection, use, disclosure and protection of your information when you use our services. CONSENT By using the QuGo Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the QuGo Platform. POLICY CHANGES We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the QuGo Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy. INFORMATION WE COLLECT FROM YOU Contact Information We might collect your Name, Email, Phone, Address, IP Address. Payment and Billing Information We might collect your billing name and billing address when you buy a product/service. We NEVER collect your credit card number or credit card expiry date or details pertaining to your credit card on our website. Any financial information will be obtained and processed by our online Payment Gateway partner Cashfree Payments India Pvt. Ltd. INFORMATION YOU POST We collect information you post in a public space on QuGo platform or on a third-party social media site belonging to QuGo. Usage and Preference Information: We collect information as to how you interact with our Service preferences expressed and settings chosen. QuGo platform includes the QuGo Advertising Services (“Ad Services”), which may collect user activity and browsing history within QuGo platform and across third-party sites and online services, including those sites and services that include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including, without limitation, your Internet Protocol (IP) address and location, your login information, browser type and version, data and time stamp, user agent, QuGo cookie ID (if applicable), time zone setting, browser plug-in types and versions, ,operating system and platform and other information about user activities on QuGo Platform, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons or related services. Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provide, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details. Demographic Information: We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by you during the use of QuGo platform. We might collect this as a part of a survey also. Other Information: If you use QuGo platform, we may collect information about your IP Address and the browser you are using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. ways of collecting information We collect information directly from you: We collect information directly from you when you register on QuGo platform. We also collect information if you post a comment on the QuGo platform or ask us a question through phone or email or any other source of communication. We collect information from you passively: We use tracking tools like Google Analytics, Google Webmaster, Google Cookies for collecting information about your usage of our website. We get information about you from third parties: We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate or the other services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g. email or phone number) with us to create customized audience segments for their ad campaigns. When you sign in to QuGo platform, you consent to our collection, storage, and use, in accordance with this policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that social media service shares with us, or information this is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account. If you are a partner company, we may, additionally, receive feedback and rating from other users. use of your personal information We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on QuGo platform or for other promotional purposes. We use information to abide by the contracts: We might use the information you provide to carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services. We use information to abide by the contracts: We might use the information you provide to carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services. We use information to respond to your requests or questions: We might use your information to confirm your registration for rendering services we offer. We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences. We might also use your information to understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries and to generate and review reports and data about, and to conduct research on, our user base and Service usage patterns. If you are a partner company, we may use the information to track the progress of your service to our customers. We use information to look at site trends and customer interests: We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. We may use your information to provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services. We use information for security purposes: We may use your information to protect our company, our customers or our QuGo platform. We use information for Marketing purposes: We might send you information about special promotions or offers from any of our vendors. We might also tell you about new features or products or enroll you in our newsletter. These might be our own offers or products, or third-party offers or products we think you might find interesting. We may use the information to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you. We use information to send you transactional communications: We might send you emails or SMS about your account or purchase of our product. We use information as otherwise permitted by law: We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation. We analyze the log files of our QuGo platform that may contain Internet Protocol (IP) addresses browser type and language, Internet Service Provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the platform, to learn about user behavior, to improve our product and services, and to gather demographic information about our user base as a whole. SHARING/DISCLOSURE/DISTRIBUTION OF YOUR INFORMATION WITH THIRD PARTIES We will share information with third parties who perform services on our behalf: We may share your information with our vendors, consultants, marketing partners, research partners, research firms and other service providers or business partners, such as payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of Services, to process and collect payments. We may also use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. Some vendors may be located outside of India. We will share information with Advertisers and advertising networks: We may work with third parties such as network advertisers to serve advertisements on the QuGo platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, Java Script, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. While you cannot opt-out of Advertising on the QuGo platform, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). Opting out means that you will no longer receive personalized ads by third parties ad networks from which you have opted out, which based on your browsing information across multiple sites and online services. If you deete cookies or change devices, your ‘opt out’ may no longer be effective to fulfill the purpose for which you provide it. We will share information with our Business Partners: While you place a request to order through the QuGo platform, your information is provided to us and to the vendors with whom you may choose to order. In order to facilitate your online order processing, we provide your information to that vendors in a simple manner as if you had made a goods/products/food order directly with the vendors. If you provide a mobile phone number, QuGo may send you text messages regarding the orders delivery status. We may share information if we think we have to in order to comply with law or to protect ourselves: We may also share it if a government agency or investigatory body or other companies assisting us, requests when we are:
- Obligated under applicable laws or in good faith to respond to court orders and processes
- Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts
- Responding to claims that an advertisement, posting or other content violates the Intellectual Property rights of a third party
- Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property or safety of the Company, our customers, or others, or in the event of a claim or dispute rating to your use of our services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.
- Authenticating users
- Remembering user preferences and settings
- Determining the popularity of content
- Delivering and measuring the effectiveness of advertising and campaigns
- Analyzing site traffic and trends, and generally understanding the online behaviors and interest of people who interact with our Services
Cancellations
- User cannot cancel the order post the payment confirmation and Order ID generation
- The Business Partner can cancel the Order in case of unavailability of some or all the items of the Order
- The Business Partner holds the sole discretion of order cancellation and QuGo platform has no role to play in the acceptance or cancellation of the Orders
Refund Period
- When the Business Partner cancels the Order, the amount shall be credited back via the same payment mode used for Ordering
- The refund period shall take 5-7 working days from the day of initiation.
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.qugo.in website and QuGo application for mobile and handheld devices.
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No, QuGo is only for pre-order from a restaurant where you must pick up your order from the restaurant.
You shall receive an SMS once the food is ready and you can go to the delivery counter for collecting your favorite food.
No, after adding items to the cart on QuGo App, you must go through the payment process and receive an Order ID. Please note that the Restaurant shall not receive your order till the payment is not done.
Usually, when the restaurant cancels the order, the refund process gets automatically initiated and you shall receive an SMS with details with refund amount and settlement period. If you do not receive any communication from QuGo regarding the cancellation, please call our Toll Free Number: (Don’t worry, there is no IVRS and real human shall talk to you!)